Terms

Separateur

CONDITIONS

General conditions of sale are subject to the provisions of Articles R211 -3 R211 -11 of the Tourism Code relating to ” Sales Contract travel and holidays ” , as amended by Decree No. 2009-1650 of 23 December 2009 , and which we reproduce in full below . These terms and conditions will be submitted with your contract.

We make an addition due to the specific nature of our holidays . These are the ” special conditions ” of our detailed below agency . Any purchase of a residence constitutes acceptance of the terms and conditions of sale .

SPECIAL CONDITIONS

1 / Register

To be considered definitive , all registrations must be accompanied :

– The payment of a deposit of 30 % of the total price of the room and filled the registration or appropriate quotation dated and signed by the customer record . The balance 70% will be paid no later than 21 days before departure .

– Full payment of the total price of the vacation for bookings made at least 21 days before departure and registration completed and signed by the customer record . The non- payment of the balance may result in automatic cancellation of registration. In this case , no refund of monies collected can be claimed .

2 / Cancellation

2.1 / personal Cancellation

Any cancellation or modification by the customer prior to departure must be notified by registered Evazio of receipt.

In case of cancellation by you ( unless you find a replacement ) , cancellation fees will be charged :

More than 21 days before departure : non-refundable fee of € 30 per person

Between 20 and 8 days before departure: 50% of the holiday price

Between 7 and 3 days before departure: 75% of the holiday price

A 2 days or less before departure: 100% of stay

These fees will be refunded (excluding insurance premium and charge of 30 €) per insurance “Cancel” if justified cancellation , if you choose to take (see Insurance ” Cancellation – Luggage ) .

Any stays shortened by the customer can not give rise to any refund.

If the trip is canceled because of us , or because the minimum number of participants is not reached ( decision 21 days before the date), or because of circumstances involving the safety of participants or by force majeure, you will be offered in the majority of cases one or more formulas replacement or full refund of monies paid. No compensation can be claimed.

Attention, stay based on outdoor activities is subject to the vagaries of weather. During a stay already , some activities may be canceled due to inclement weather the day of the course provided for these activities ( decision by the service activity only). An alternative formula is then presented in the majority of cases. The customer agrees to these imponderables . Any service not performed and not replaced will be fully refunded. No compensation can be claimed.

2.2 / Cancellation group (number greater than or equal to 5 people participants)

Any cancellation or modification by the customer prior to departure must be notified by registered Evazio of receipt.

In case of cancellation by you ( unless you find a replacement ) , cancellation fees will be charged :

More than 21 days before departure :

If canceled up to 25% of the total number of participants at booking, 50 % of the deposit average per participant (minimum 30 € ) will be retained by Evazio and this for each participant having been canceled .

If cancellation of 26 % to 50 % of the total number of participants at booking , 75% of the deposit average per participant will be retained by Evazio and this for each participant having been canceled .

If canceled more than 51% of the number of participants to the reservation, the entire deposit average per participant will be retained by Evazio and this for each participant having been canceled .

Between 20 and 8 days before departure: 50% of the average stay per person will be retained by Evazio and this for each participant having been canceled .

Between 7 and 3 days before departure : 75% of the average price per person per stay will be retained and this Evazio for each participant having been canceled .

A 2 days or less before departure: 90% of average per stay will be retained by Evazio and this for each participant having been canceled object.

The cancellation fee (20 days prior to departure and the day of departure ) will be refunded (excluding insurance premium ) by insurance “Cancel” if justified cancellation , if you choose to take (see Insurance ” cancellation – Luggage ) .

Any stays shortened by the customer can not give rise to any refund.

If the trip is canceled because of us , or because the minimum number of participants is not reached ( decision 21 days before the date), or because of circumstances involving the safety of participants or by force majeure, you will be offered in the majority of cases one or more formulas replacement or full refund of monies paid. No compensation can be claimed.

Attention, stay based on outdoor activities is subject to the vagaries of weather. During a stay already , some activities may be canceled due to inclement weather the day of the course provided for these activities ( decision by the service activity only). An alternative formula is then presented in the majority of cases. The customer agrees to these imponderables . Any service not performed and not replaced will be fully refunded. No compensation can be claimed.

3 / Insurance

3.1 Insurance “Cancel” (Optional ) for metropolitan France national

We subscribed to the Generali Group – insurance “Cancel” that covers the reimbursement of cancellation expenses before departure Europ Assistance (excluding fees Evazio ‘s management ) for justified reasons ( serious illness , layoff, destruction or theft at the business premises and / or private) .

This insurance is optional . Its price is 3.5 % of the total price (with a minimum of 15 € ) for individual and 2.3 % for groups consisting of more than 8 participants (with a minimum of 7 € )

3.2 . Assistance – Repatriation (Required)

Insurance ” Repatriation assistance ” is mandatory and included in the total price of the stay. We have subscribed you to the Generali Group – Europ Assistance. It guarantees assistance and repatriation throughout Western Europe.

It represents only 0.7% of the total trip (with a minimum of 3 € ) .

This contract has the following guarantees:

– Repatriation to the actual cost

– Medical expenses up to € 7,623 ( € 31 deductible )

– Costs of rescue and relief up to € 1525

– Advances in case of loss or theft of means of payment , in the amount of € 2,287

– Advance on attorney fees : € 1,525

– Advance on bail in the amount of € 7,623

A copy will be given at registration.

3.3 . Comprehensive insurance for French nationals only

You can finally opted for a Comprehensive Insurance which includes all the guarantees : Assistance repatriation, cancellation and baggage . This insurance, underwritten by Generali – Europ Assistance is:

€ 15 for a package stay up to 300 €

€ 29 for a package stay from 301 to 600 €

€ 44 for a package holiday 601-1050 €

Contact us .

 

4 / Risks

Hiking or any outdoor activity a risk , no matter how minimal. Each participant assumes any knowingly undertakes not to blame for accidents and incidents that may arise in the normal course of this activity, Evazio , the coaches or different providers. This also applies for rights holders and family members .

Each participant must comply with the rules of caution and follow the advice given by the guide . Evazio not be held liable for accidents resulting from the negligence of a group member.

Some of our holidays are sold without a guide . The package includes a description of the route and / or a map area . Unaccompanied stays therefore assume a proper knowledge of map reading and orientation , especially in the mountains . Each participant must comply with the rules of caution and follow the advice given by the ” guidebook ” Evazio can not be held liable for accidents resulting from the negligence of a participant, a misreading or misinterpretation descriptive .

 

5 / Modifications

For each room, we show a program with choice of routes , activities, accommodation and restoration that we felt were the most appropriate depending on location and season.

Our escorts are likely to change some of them for reasons of weather , levels of groups , security .

 

6 / Rates

For all stays , prices are from the point of appointment instead of dispersion.

Prices include , unless otherwise stated :

– Accommodation and full board in a double room

– Supervision except for unaccompanied stays

– The loan of collective and individual equipment where appropriate,

– The bivouac equipment and stewardship

– The costs of organization and logistics,

– The fee for on-site transportation ,

– Insurance assistance – repatriation.

Prices do not include, unless otherwise stated :

– The cancellation insurance (optional )

– Transportation between home and place of appointment,

– The Personal expenses ( tips, telephone , various deposits, etc. . ) And drinks ,

– The references indicated as required .

– The cost of vaccinations, visas

– Optional excursions and generally any service not expressly included in the order form

– Excess baggage for air transportation when applicable.

– Airport taxes and government taxes not possible at the date of registration.

6-1. Price change

The company Evazio reserves the right to change prices upward or downward to reflect significant differences between the day of registration and the start of variations :

a) The cost of transport, notably linked to the cost of fuel

b) fees and charges relating to the services offered, such as landing taxes, embarkation , disembarkation at ports and airports

c) the exchange rates applied to travel or stay considered .

6-2. Shipping

Tickets and travel books in case they are held to be addressed to the Customer by mail.Evazio society could be held liable for failure to deliver due to these providers .

 

7 / Transport

Schedules, type of aircraft , company names , route, airports of departure and arrival are indicative only , is subject to change without notice even during the journey . These changes as well as any technical incident , accident, delay, cancellation , strikes, additional stop (with or without change of aircraft ) , fortuitous events , political, social , cultural, climatic , due to third parties or force majeure could not give right to cancel the trip at no cost , or for any damages and society would Evazio to bear any consequences of any type whatsoever in particular management fees pre or post delivery .

 

8 / Force Majeure

Force majeure means any event beyond the parties with a character at once unpredictable and insurmountable that prevents either the Client or travelers , or the agency or service providers involved in the realization of the trip, to perform all or part of the obligations under the contract .

By express agreement, it will be especially so on strikes transportation , hotel staff, air traffic controllers , insurrection, riot or any prohibition enacted by governmental or public authorities , climatic , geographic, health and political the host country .

It is expressly agreed that the force majeure suspends, for the parties, the execution of their reciprocal obligations. Meanwhile, each party shall bear the burden of all its obligations and costs resulting from force majeure , accordingly , travelers will bear only the costs that could be incurred to enable the continuation of the journey following the occurrence of a case of force majeure.

 

10 / Litigation

Except in cases of force majeure and without prejudice to any judicial remedy , all claims must be sent to Evazio 38 Cours du Maréchal Foch 33000 Bordeaux, by registered letter with acknowledgment of receipt no later than 8 days after the date of return letter stay , accompanied by supporting documents . After this period, no claim will be accepted.

Any dispute will be the responsibility of the courts of Bordeaux.

 

GENERAL CONDITIONS

 

Article R.211 -3:

Subject to the exclusions set out in the third and fourth paragraphs of Article L. 211-7 , any offer and sale of travel services or stays result in the delivery of appropriate documents meeting the rules defined in this section .

In case of sale of airline tickets or tickets on regular not accompanied by benefits related thereto , the seller delivers to the buyer one or more tickets for the entire trip , issued by the carrier or under its responsibility.

In the case of transport demand, the name and address of the carrier on whose behalf the tickets are issued , must be mentioned.

Separate the various elements of the same tourist package price does not relieve the seller of his obligations under the regulatory provisions of this section .

 

Article R.211 -3-1 :

The exchange of pre-contractual information or the provision of contractual conditions shall be in writing . They may be electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. Mentioned the name or business name and address of the seller and the indication of its registration in the register provided for in Article L. was 141-3 or, where applicable, the name , address andindication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2 .

 

Article R.211- 4:

Prior to the conclusion of the contract, the seller must provide the consumer with information on prices, dates and other components of the services provided during the journey or stay, such as :

1 ° The destination, means, characteristics and categories of transport used;

2 ° The accommodation, its location, level of comfort and main characteristics, its certification and tourism classification corresponding to the regulations or practices of the host country fashion ;

3 The meals provided ;

4 The description of the itinerary is a circuit;

5 ° The administrative and health formalities required by national or by nationals of another Member State of the European Union or a State party to the Agreement on the European Economic Area in the event , including crossing borders , and the time of completion;

6 ° The visits , excursions and other services included in the package or available at an extra cost ;

7 ° The minimum or maximum group size for the journey or stay and, if the journey or holiday is subject to a minimum number of participants , the deadline for informing the consumer in case of cancellation the journey or stay , which date may not be set at less than twenty-one days before departure ;

8 ° The amount or percentage of the price to be paid as a deposit on the contract and the payment schedule for the balance;

9 ° The procedures for revision of prices as provided by the contract pursuant to Article R. 211-8 ;

10 ° Cancellation of a contractual nature ;

11 ° Cancellation defined in Articles R. 211-9 , R. 211-10 and R. 211-11 ;

12 ° Information on the optional conclusion of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks , including repatriation in case of accident or disease ;

13 ° When the contract includes air transportation, information for each flight leg , under section R. 211-15 to R. 211-18 .

 

Article R.211 -5:

The prior information to the consumer binds the seller, unless therein seller has expressly reserved the right to modify certain elements . The seller must , in this case, clearly indicate to what extent these changes may occur and any items.

In any event, changes to the prior information must be communicated to the consumer before the contract is concluded .

 

Article R.211 -6:

The contract between the seller and the buyer must be in writing, in duplicate , one of which is delivered to the purchaser, and signed by both parties . When the contract is concluded electronically, is made pursuant to Articles 1369-1 to 1369-11 of the Civil Code.The contract must include the following clauses :

1 The name and address of the seller , its guarantor and insurer and the name and address of the organizer;

2 ° The destination or destinations of the trip and , in case of a holiday split into different periods and their dates ;

3 ° The means, characteristics and categories of transport used, the dates and places of departure and return;

4 ° the accommodation , its location, level of comfort and main characteristics and tourist classification under the regulations or customs of the host country fashion ;

5 ° The meals provided ;

6 The itinerary is a circuit;

7 ° The visits , excursions or other services included in the total price of the trip or stay;

8 ° The total price of services invoiced and an indication of any revision of the billing under the provisions of Article R. 211-8 ;

9 ° The indication , if appropriate , fees or taxes for certain services such as landing, embarkation or disembarkation fees at ports and airports, taxes are not included when in the price of the service or services provided ;

10 ° The timing and mode of payment of the price , the last payment made by the buyer can not be less than 30 % of the price of the journey or holiday and must be completed when submitting documents to the travel or stay;

11 ° special conditions requested by the buyer and accepted by the seller;

12 ° The manner in which the purchaser may make the seller a claim for non-performance or improper performance of the contract, which complaint must be addressed as soon as possible , by any means capable of producing a receipt to the seller,and, where appropriate, notified in writing to the tour operator and the service provider concerned;

13 ° The deadline for informing the buyer in case of cancellation of the trip or stay by the seller in the event that the journey or stay is subject to a minimum number of participants, in accordance with 7 ° of Article R. 211-4 ;

14 ° Cancellation of a contractual nature ;

15 ° Cancellation of Articles R. 211-9 , R. 211-10 and R. 211-11 ;

16 ° Details of the risks covered and the amounts guaranteed under the insurance contract covering the consequences of the professional liability of the seller;

17 ° Information concerning the insurance contract covering the consequences of certain cases of cancellation by the buyer (policy number and name of the insurer ) and those concerning the assistance contract covering certain specific risks, including repatriation costs in case of accident or illness , in this case , the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded ;

18 ° The deadline for informing the seller in case of transfer of the contract by the buyer;

19 ° The commitment to provide the buyer , at least ten days before the scheduled date of departure, the following information:

a) The name, address and telephone number of the seller’s local representative or , failing this, the names, addresses and telephone numbers of local organizations likely to help the consumer in case of difficulty or , failing that, the call to establish urgently a contact number with the seller ;

b) For travel and holidays for minors abroad, a telephone number and an address to establish a direct contact with the child or the person ‘s place of residence ;

20 ° The termination clause and refund of the amounts paid by the buyer in case of non -compliance with the disclosure requirement in paragraph 13 of Article R. 211-4 ;

21 ° The commitment to provide the purchaser , in good time before the start of the journey or stay, time of departure and arrival.

 

Article R.211 -7:

The buyer may transfer the contract to a transferee who fulfills the same conditions as him to make the trip or stay, as long as the contract has no effect .

Unless more favorably stipulated to the transferor, it is obliged to inform the seller of his decision by any means capable of producing a receipt no later than seven days before the start of the trip.

When it comes to a cruise, this period is extended to fifteen days. This transfer is subject, in any case , prior authorization of the seller.

 

Article R.211 -8:

If the contract contains an express right to revise prices within the limits laid down in Article L. 211-12 , it must state the precise calculation methods , both upward and downward price changes , including the costs of transport and related taxes , the currency or currencies that may affect the price of the trip or stay , the share price at which the variation applies , the price of the currency or currencies used as a reference when setting the price in the contract.

 

Article R.211 -9:

When, before the departure of the purchaser , the seller is forced to make a change to one of the essential elements of the contract such as a significant price rise and when it disregards the obligation of information referred to in 13 of Article R. 211-4 , the purchaser may, without prejudice to recourse in redress of possibly incurred damages , and after having been informed by the vendor by any means capable of producing an acknowledgment :

– either cancel the contract and obtain immediate reimbursement of the sums paid ;

– or accept the modification or replacement trip offered by the vendor : an amendment to the contract specifying the changes made is then signed by the parties , any decrease in price will be deducted from any amounts remaining due from the buyer, and if thepayment already made by the latter exceeds the price of the modified service , the overpayment must be returned before the date of departure.

 

Article R.211 -10:

In the case provided for in Article L. 211-14 , when, before the departure of the purchaser , the seller cancels the trip or stay , he must inform the buyer by any means to obtain an acknowledgment of reception , the purchaser, without prejudice to recourse in redress of possibly incurred damages, obtains from the seller immediate reimbursement of the sums paid without penalty , the buyer receives , in this case , compensation at least equal to the penalty that he would have paid if the cancellation was due to him that day.

The provisions of this article do not in any way prevent the conclusion of an amicable agreement for acceptance by the purchaser , or a trip offered by the seller stay substitution.

 

Article R.211 -11:

When, after the departure of the purchaser , the seller is unable to provide a major part of the services under the contract , representing a significant percentage of the price paid by the buyer , the seller must immediately take the following measures without prejudice to recourse in redress of possibly incurred damages:

– either offer services in lieu of benefits provided , bearing any extra cost , and if the services accepted by the buyer are of inferior quality, the seller shall refund upon return , the price difference ;

– or, if it can not offer replacement services or if they are rejected by the buyer for valid reasons , provide the buyer without extra cost of tickets to ensure his return in conditions that can be considered equivalent to the place of departure or to another place accepted by both parties .

The provisions of this Article shall apply in case of non -compliance with the obligation laid down in paragraph 13 of Article R. 211-4 .